Complete visibility of performance is essential for IT operations teams tasked with deploying and managing IP telephony, VoIP and video. These real-time applications are sensitive to latency, jitter and packet loss, and call for an integrated performance management system to ensure quality of experience and network availability for all services.

This whitepaper examines the challenges faced by enterprises in assessing network readiness, call quality, IP phone availability and network performance when converging voice, data and video onto a single network infrastructure.