The topic of agility is near and dear to my heart. I have watched organizations, with amazing products and people, fail. I can’t help but feel the reason for this is a misunderstanding and/or a lack of value in agility. Agility is not something only afforded by the start-up, nor is agility defined by the small company that quickly reacts to a few or new customers. Instead, agility means something different to each part of the organization and should be something we strive to achieve.

Today, Valentines Day, we thought we'd share with you why our customers love SevOne:

Last Tuesday we announced that SevOne posted our 6th consecutive year of record financial results. We attribute this growth to our existing customers adding more elements to manage their burgeoning networks as well as adding a record number of new customers.

Many organizations think process is a four-letter word, especially if they have had a bad experience in the past. Process can be a good thing if done correctly. I often say, “Stay away from Process with a capital P and focus on making things better.” While I don’t think process is a four-letter word I do think about the following four words when implementing a new process:

Our whiteboard video for this month features Nic Reid, Director of Product Design for SevOne.

Happy New Year readers! Last year was a great year for our Rethink Performance Blog and we really enjoyed writing on key topics that are important to the network performance management market.

A pleasant surprise for our customers and partners is the unique SevOne SNMP Device Certification process - so much so, that our Device Certification process is a key point for customer satisfaction and a significant competitive advantage for us.

We’ve all heard the stories of the surprise cell phone bill –thousands of dollars in fees for unintended or unknown usage. I recall a recent story on GlobalPost.com about a woman who also carries her two brothers on her plan. Her brothers (both are deaf-mute) communicate primarily through texting and also use their phones to watch videos. When they traveled to Canada they changed to an international plan and during the two week stay, they had sent more than 2,000 texts and downloaded videos. Later that month she received a bill for over $200,000. Fortunately her mobile carrier waived most of the fees.

It’s always great to hear about the success our customers are realizing by using SevOne and today we are highlighting one of our customers in the financial services vertical. Unfortunately we can’t name them but they are a leading financial services company offering a range of services from retirement savings products and services to individual annuities and life insurance products. The company selected SevOne to replace its incumbent network performance management solution and manage the network capacity for its lines of business and the bandwidth of its call centers.

With the end of 2011 in sight, it is time to start reflecting on what you accomplished and what new challenges you will face in the next year.  For many of you, this means re-evaluating current projects, and planning new projects. If you haven’t thought about the following questions yet, now is the time.